Refund policy

At AO Studio 01 , each piece is designed and made to order, reflecting our commitment to quality, exclusivity, and sustainability. Thank you for trusting our brand! Please read our shipping and returns policy carefully.

Return period

We accept returns within 30 calendar days after receiving your order.

Conditions for return

The product must be in perfect condition, unused, with all original tags and in its original packaging. We do not accept returns of items customized or modified to customer specifications, unless they are defective.

Return process

To initiate a return, please contact us at contact@aostudio01.com with your order number and the reason for the return. We will always try to find a solution. Once the return is approved, we will send you instructions for shipping the item. Return shipping costs are the responsibility of the customer, unless the item is defective.

Refunds

Once we receive and approve your returned item, we will process your refund. The refund will be issued via the same original payment method within 7 to 10 business days.

Defective products or incorrect orders

If you receive a defective product or an incorrect order, please contact us immediately. We will cover the shipping costs and arrange for a replacement or refund as appropriate.

Customer Service

If you have any questions or need help with your order, please don't hesitate to email us at contact@aostudio01.com . We're here to help and ensure you have an exceptional experience with AO Studio 01.

Thank you for choosing AO Studio 01!